Preamble

These General Terms and Conditions of Sale (GTCS) govern the sale of products offered by the LUVI website. They are concluded between LUVI, a company based in France, and any individual or legal entity wishing to make a purchase via the LUVI website. By validating your order, you accept these terms and conditions without reservation.

Articles and Products

  • All items are carefully selected by LUVI and meticulously inspected, guaranteeing exceptional quality that has stood the test of time.
  • Please note that natural signs of wear are considered a normal feature of vintage and pre-loved garments.
  • We refer exclusively to the prestigious La Perla brand to highlight its intrinsic quality and value. This underlines the fact that this product was made by this renowned company.
  • It is important to stress that we have no direct affiliation with the La Perla brand, and the rightful owner of the brand is a separate entity.
  • Each item is acquired by conventional means, whether in-store or online.

Controls

All orders placed on the site are subject to acceptance by LUVI. We reserve the right to refuse or cancel any order for legitimate reasons, in particular in the event of a payment problem, incorrect delivery address, or existing dispute with the customer.

Price

Product prices are quoted in euros, inclusive of all taxes, and exclude delivery charges. LUVI reserves the right to modify prices at any time, but products will be invoiced on the basis of the prices in force at the time the order is validated.

Payment

Payment is made online by credit card or any other means of payment accepted by LUVI. The card is debited when the order is validated.

Delivery

  • All orders are shipped worldwide with environmentally friendly packaging, tracking and insurance.
  • The item will arrive clean and ready to wear.
  • For international orders, please include telephone number. Buyer is responsible for all import duties/taxes.
Delivery times vary according to destination and delivery service chosen. LUVI cannot be held responsible for delays in delivery due to postal or transport services.

Returns and Refunds

In accordance with the legal provisions in force, you have a cooling-off period of 14 days from receipt of your items to exercise your right of return without having to justify your reasons or pay any penalty. Return shipping costs are at the customer’s expense. Returned items must be in perfect condition and in their original packaging. Damaged or incomplete items will not be reimbursed.

Warranties and liability

LUVI undertakes to supply products that conform to the description given on the site. In the event of non-conformity, you may return the product, which will be exchanged or reimbursed at your discretion. LUVI cannot be held responsible for any indirect damage that may arise from the purchase of products.

Privacy Policy

LUVI is committed to protecting the privacy of its customers. The information collected is necessary to process orders and will under no circumstances be disclosed to third parties without your consent.

Intellectual Property

All elements of the LUVI site are and remain the exclusive intellectual property of LUVI. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.

Disputes

These terms and conditions of sale are governed by French law. In the event of a dispute, the parties shall seek an amicable solution before taking any legal action. Failing this, the French courts shall have sole jurisdiction.

Contact

If you have any questions about these terms and conditions, you can contact us via our contact page on the LUVI website.